A complete rip-off, do not buy!

I tried this as a trial version and it worked great. Once I purchased it in February I had nothing but problems. Everytime I contacted support it was a nightmare! It took forever and I was always told the same thing, we have re-activated your account, give it a few days and it will work. O.o Well, it worked for a day! I finally stopped using it because it was so aggravating, but received an Apple Store update today so it refreshed my memory and I thought I paid for this, I want this thing to work. I updated it and surprise surprise- it doesnt work. I went into chat support and they told me it was expired, that I bought it on in April for only FOUR days and it expired already. I told them that was not correct, I paid for a year subscription.

They asked me for my email receipt and I told him I was pretty sure I didnt have it, that was from months ago! He asked me to keep looking. Luckily I was able to find my purchase information in the Apple Store. This took me about 20 mins to find the info he insisted he needed. I provided him with everything, invoice number, order number, date, etc etc. He said htat was not enough and I needed ot purchase the product AGAIN and he would give me a refund. Umm…no, sorry, not going to by this crappy app twice!

We arugued back and forth for awhile and finally my email search had a hit and I found the email receipt he insisted he needed.

Guess what? It was the exact same thing as what I had given him from the Apple Store receipt! There was not one item that was different! He wasted over a half hour of my time because he didnt want to correct my subscription information, essentially stealing my money or issue me a refund. I asked him why he needed this when the information was a duplicate of what I provided from the Apple Store and he refused to answer me. He then disconnected chat.

I am requestin a full refund and I am storngly advising no one buy this app. Each time I have contacted their suppot Ihave gotten the run around about fixing my inablility to connect, basically telling me they can not help me. This company is a scam and a rip off.

If I could give them less than one star I would.

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